Think about the individual experience.
An agent can help one person briefly and another at length. Before launching, decide what level of usage makes sense for the experience you offer.
Per-user limits and an overall spending boundary answer different questions. One shapes the room an individual has to use the agent; the other defines the exposure your team is willing to take across the product.
Design the boundary as carefully as the welcome.
If someone reaches a limit, the interface should explain what happened in plain language. It should not look like a broken connection or invite repeated retries.
Decide which parts of the existing product remain available and where the person can continue. The conversation is an additional way to use the product, so reaching its boundary should not make the rest of the product mysterious.
Review the experience, not just the number.
A spending decision changes what users can do. Review the moment where a boundary appears alongside the conversation that led to it.
A sustainable experience needs both a useful agent and understandable limits. Those decisions belong in the same product discussion.
Thoughts on building personal agents into the products people already use.
More about why we’re building shardr